Participant Experiences
Stories
How do our graduates use their new skills when they return to work?Below you will find a selection of stories from our workshop graduates, explaining how our training helped them. These views were voiced long after the training was completed.
Comments
“ADR (or Conflict Management Training) was selected by Australia Post for its middle management development program, because it addresses the key skills needed by all managers to deal more effectively with challenging people situations. The program is more than this. The role plays, the coaching, the feedback that our staff received meant they could not sit back, they were challenged, taken out of their comfort zones and made to reflect on how well they were dealing with people issues as they occurred on the floor. The development of our managers in this area is ongoing but the ADR (Conflict Management) course set a solid foundation on which to build their confidence to have a go.”
Pat Pedicini, Australia Post WCU Letters, VIC, Australia.
"Previous experience has made me a 'four-day-course-cynic'. What I found different about this course is: 1) it presented an approach not a template; 2) very practical; 3) I feel that I walked away having really learnt new skills; and 4) it was fun and enjoyable."
Gavin Samuels, Merck Sharp & Dohme, Granville, NSW, Australia
“Best workshop I have ever participated in. I was apprehensive about attending but was immediately engaged and couldn’t wait for Day 2.”
Julie Delahunt, Ambulance Paramedic, VIC, Australia
“Not only have I learned so much that is specifically valuable in a business sense, but the hand-in-hand emphasis on personal relationships makes the connection of this method to all sorts of disputes and difficulties.”
Kate Veitch, Sole Five Pty. Ltd., North Fitzroy, VIC, Australia
"It led you on the journey. You felt you were learning and it was fun. It's structured and yet informal - it encourages you to participate."
Christina Koutsoukos, Upfront & Talking, Leichhardt, NSW, Australia
"Excellent course design. Stimulating. Learned heaps."
Lindsay Woods, Australian Broadcasting Corp (ABC), Melbourne, VIC, Australia
"Practical, logical process. Can apply to my everyday work and life. Instructors absolutely fantastic. This was the best course I've ever taken."
Michael Elliot, Fairfax Printers Pty Ltd, Chullora, NSW, Australia
"It is really helpful to have a structured approach to follow, rather than just fumbling along. The information and process made sense and seemed very practical. The instructors were excellent and very easy to listen to."
Sandra Holden, EDS (Australia), Burwood, NSW, Australia
“I loved it. It gave me a superb overview of ADR and helped me understand negotiation and mediation on a deeper level. Instructors were excellent.”
Jasmine Dhillon, Royal & Sun Alliance, Paddington, NSW, Australia
"This workshop has clearly been well planned and thought through based on the experience of those who are running it. The practical exercises are amazing."
Joanne Kerr, Victoria Legal Aid, Melbourne, VIC, Australia
"A very stimulating and interesting 4 days. I learned a great deal and thoroughly enjoyed the experience. Very well presented and very well thought-out. Excellent structure, teaching and learning materials."
Leon Cantrell, University of Western Sydney, Campbelltown, NSW, Australia
“The best workshop I have ever attended.”
Julie Brandt, James Cook University, Townsville, QLD, Australia
“The course content was fantastic and extremely well presented. Top course, well done!”
Darrell Treloar, Hume City Counsel, Broadmeadows, VIC, Australia
“Found the workshop extremely informative. The work reinforced some of my previous experience and expounded new dimensions. It certainly met my expectations. The instructors were very effective.”
Tony Cianciosi, Australian Taxation Office Legal Unit, Melbourne, VIC, Australia
“Excellent content. Well structured. Professionally facilitated. The workshop has developed my knowledge in dispute resolution.”
Jo Taylor, NSW Police Service, Warners Bay, NSW, Australia
