Commercial Mediation Workshop
If you handle conflict on behalf of your own business, you know that it can cost you time, money and energy you don’t have to spare. If you represent clients and handle conflict on their behalf, you know that they want you to work effectively and efficiently to minimize the cost of conflict to them and to obtain the best possible result. If you want to understand how to increase your capacity to resolve conflict effectively, to learn how to participate in or run a mediation in the business context, and perhaps to add to your professional designation and act as a neutral, then this workshop is for you.
This workshop will help prepare you to mediate disputes between businesses, between government and business, between a business and its customers, clients, or staff. The workshop leaders have extensive commercial mediation experience as litigators, mediators and management consultants.
The workshop leaders (Frank Handy, Steve Lancken,Paul Gibson) have extensive commercial mediation experience as litigators, mediators, and management consultants.
The five day mediation courses are designed for people who deal with disputes, either their own or those of others. Managers, lawyers, government employees, businesspeople, consultants, team leaders, HR professionals, educators, health care professionals, accountants, union and management representatives, people who resolve employee issues or complaints, people who want to be professional mediators, and others who negotiate or deal with conflict can all benefit from attending. Please visit our participant experiences page to read about how our training has benefited others.
"Well done. Intense coaching of mediation skills."
John Henshaw, Solicitor, Marsdens Law Group, Liverpool, NSW
This workshop will help prepare you to mediate disputes between businesses, between government and business, between a business and its customers, clients, or staff. The workshop leaders have extensive commercial mediation experience as litigators, mediators and management consultants.
The workshop leaders (Frank Handy, Steve Lancken,Paul Gibson) have extensive commercial mediation experience as litigators, mediators, and management consultants.
The workshop will meet the educational requirements for accreditation under the National Mediator Accreditation Standards (NMAS). It also qualifies for 40 MCLE points.
You will learn:
- The interest based negotiation theory that underpins effective mediation.
- A mediation model that optimizes the chance for effective resolution of disputes and wise decision making.
- The skills that a mediator needs to be successful in the business context, including effective listening, issue framing, creating options, handling difficult parties, maintaining impartiality, reframing inflammatory comments, managing representatives, managing limited authority, bargaining value exchanges, assessing the settlement options, and mediating in the shadow of the law, among others.
- To manage ethical challenges such as power imbalances, parties who lie, and people who attempt to misuse the process or avoid commitment.
- The nuts and bolts of case management and organisation.
- How to adapt mediation processes to suit the situation.
Who should attend?
The five day mediation courses are designed for people who deal with disputes, either their own or those of others. Managers, lawyers, government employees, businesspeople, consultants, team leaders, HR professionals, educators, health care professionals, accountants, union and management representatives, people who resolve employee issues or complaints, people who want to be professional mediators, and others who negotiate or deal with conflict can all benefit from attending. Please visit our participant experiences page to read about how our training has benefited others.
"Great! A good mix of styles and talent. Terrifically supportive and humorous while maintaining professionalism."
Vicki Case, Project Manager, Canberra, ACT"Well done. Intense coaching of mediation skills."
John Henshaw, Solicitor, Marsdens Law Group, Liverpool, NSW
Discounts
25% group discount for registering a total of 5 or more people from the same organisation for the same workshop.
20% group discount for registering a total of 5 or more people from the same organisation to attend workshops in 2010.
5% discount for registrations paid more than 4 weeks in advance of intended workshop.
Upcoming Dates and Locations
For more details about the workshop please click on "course details" beside a workshop listed below.
| CITY | DATE | PRESENTER | ||
|---|---|---|---|---|
| Sydney | September 13 - 17, 2010 |
Frank Handy
Steve Lancken Paul Gibson |
course details | register |
