Dealing with Difficult People Workshop

Are you...

  • avoiding conversations you know you ought to have?
  • wishing you could be more assertive and in control?
  • losing patience with certain people or personality types?
  • having problems giving negative feedback?
  • feeling anxious before a difficult conversation?
  • thinking of what you "should have" said after the conversation is over?
  • wishing you had managed a conversation or an individual differently?
  • having trouble managing emotional customers, colleagues or employees?
At this workshop, you will learn techniques and strategies that will allow you to handle difficult conversations and difficult people with skill and confidence.  You will be engaged in practical and interactive discussions, exercises and role plays that will change the way you see and respond to difficult people and difficult situations.  You will be given opportunities to practice learned skills in a variety of contexts so that the skills can become second nature.  In addition, you will be given an opportunity to practice a particular difficult conversation that you select.

Who should attend?

The Dealing with Difficult People Workshop is designed for anyone who has to deal with difficult people or difficult issues.  Human resource managers, team leaders, educators, consultants, customer service representatives and people who negotiate will all benefit from this workshop.

Upcoming Dates and Locations

For more details about the workshop please click on "course details" beside a workshop listed below.

CITYDATEPRESENTER  
Sydney October 14 - 15, 2008 Frank Handy
Steve Lancken 		course details register
Melbourne October 16 - 17, 2008 Frank Handy
Steve Lancken 		course details register

Other Countries

Click on the location below to see details about this course offered in other countries:

Canada