Commercial Mediation Workshop

November 7-11, 2011
Sydney CBD

Downloadable Brochure
Printable Informaiton and Registration Form

The Trillium Group is pleased to present its 2011 Commercial Mediation Workshop.

If you handle conflict on behalf of your own business, you know that it can cost you time, money, and energy that you don’t have to spare. If you represent clients and handle conflict on their behalf, you know that they want you to work effectively and efficiently to minimize the cost of conflict to them and to obtain the best possible result.

If you want to understand how to increase your capacity to resolve conflict effectively, to learn how to participate in or run a mediation in the business context, and perhaps to add to your professional designations and act as a neutral, then this workshop is for you.
This workshop will help prepare you to mediate disputes between businesses, between government and business, between a business and its customers, clients, or staff.

About the Mediation Workshop

This five day intensive workshop meets the education criteria of the Australian National Mediation Accreditation Standards.  Completion of the course qualifies attendees to undergo the accreditation tests of various bodies authorised to administer accreditation tests. 

The program is practise oriented and experiential, using a combination of interactive discussions, role-plays, individual and group exercises, group debriefs and individual coaching, and written feedback for specific exercises. It also provides tools for continuing development after the workshop, and information and preparation for the testing process to obtain National Mediation Accreditation.

Presenters

The lead presenters for the workshop will be the three principals of the Trillium Group: Steve Lancken, Paul Gibson, and Francis Handy.  They are all experienced mediators and trainers, accredited to the national standard in Australia; full time practitioners in conflict management, they have experience in a wide variety of industries, workplaces, courts, and specialized tribunals.  In addition, experienced coaches will be available to observe and give feedback to participants for specific role-plays.
For more information about Frank, Steve, or Paul, look at our website: www.thetrilliumgroup.com.au

What the Workshop Covers

The interest based negotiation theory that underpins effective mediation.

• A mediation model that optimizes the chance for effective resolution of disputes and wise decision-making.
  
  
• Preliminary analysis and screening for suitability
  
  
• The skills that a mediator needs to be successful in the business context, including:

  Effective listening 
                                 
  Issue framing
  
  Creating options      
                                
  Handling difficult parties
  
  Maintaining impartiality    
             
  Reframing inflammatory comments,
  
  Managing representatives          
    
  Managing limited authority
  
  Bargaining value exchanges       
      
  Assessing the settlement options, and
  Mediating in the shadow of litigation, among others.

• Managing ethical challenges such as

  Power imbalances,

  Parties who lie, and

  People who attempt to misuse the process or avoid commitment.

• The nuts and bolts of case management and organisation.
  
  
• How to adapt mediation processes to suit the situation
  .

Who should attend?

The five day mediation courses are designed for people who deal with disputes regularly, either their own or those of others, whether they are clients, staff or peers. Managers, lawyers, government employees, businesspeople, consultants, team leaders, HR professionals, educators, health care professionals, accountants, union and management representatives, people who resolve employee issues or complaints, people who want to be professional mediators, and others who negotiate or deal with conflict can all benefit from attending.